Support

Need help? We’re here for you. Find answers to common questions or reach out to our team.

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We typically respond within 24–48 hours

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Age Requirement

PremiumsOnly is for users aged 16 and older only. This platform contains mature content. By using the app, you confirm you are at least 16 years old.

Frequently Asked Questions

How do I purchase credits?

Credits can only be purchased through the PremiumsOnly iOS app using Apple In-App Purchases. Visit the App Store to download the app. We offer one-time credit packs (100, 250, 700, 2000 credits) and subscription plans (Weekly, Monthly, Yearly) that provide recurring credits.

Do subscription credits carry over?

No. Subscription credits reset each billing period. Unused subscription credits do not carry over to the next period. One-time credit pack purchases are permanent and stay in your account until used.

How do I cancel my subscription?

Subscriptions made on the web can be cancelled anytime from your account settings. If you subscribed through the iOS app, manage it in your device's Settings > Apple ID > Subscriptions. Your subscription stays active until the end of the current billing period.

How do I request a refund?

For purchases made on the web, contact our support team and we'll review your request. Purchases made through the iOS app are processed by Apple — submit those requests at reportaproblem.apple.com.

Who are the creators on PremiumsOnly?

Creators on PremiumsOnly are real people — every creator is reviewed and approved before going live. You can subscribe to their exclusive feed, unlock premium posts, message them directly and book 1:1 video calls.

How much do messages and content cost?

Text messages cost 1 credit. Unlocking images costs 10 credits (18 for premium content). Videos cost 20 credits. Monthly creator subscriptions cost 40 credits and may include access to subscription-only content.

Is my data secure?

Yes. We use industry-standard encryption (TLS/SSL) for all data in transit and encrypted storage for sensitive data. We never store your payment information — all purchases go through Apple's secure payment system.

How do I delete my account?

You can delete your account from the app settings. Your profile data will be removed within 30 days. Remember to cancel any active subscriptions through Apple before deleting your account.

Which devices are supported?

PremiumsOnly is available as an iOS app on iPhone and iPad, and as a web application accessible from any modern browser.

Get the App

Download PremiumsOnly from the App Store to purchase credits and access all features.

Download on the App Store

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